Product does not work

If you have received a product that does not work, we recommend that you first make sure that the product is also defective. It sometimes happens that we receive a message or complaint about a product, after we contact the customer and try to find out the cause, we find out that it has been connected incorrectly. Even though it is connected by a specialist, they too can make mistakes. That is why it is important to contact us in that case, or to look at the technical questions on this helpdesk page.